Call Statistics (/calls/stats/, /cdr/stats/)

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This resource allows you to get a summary data on calls for a specified time period or for a specific internal number (total quantity, quantity of missed calls, etc.). Events on the extension can be found here. When sending requests, you should take into account limits for request quantity to API.

1 Description of Data Structures
2 Example
3 "Client" Section Resources

Description of Data Structures

Resource call_stat, cdr_stat

Name	Type	Mandatory	Description

Name	Type	Mandatory	Description
answered	long	yes	Quantity of answered calls
bridged	long	yes	Calls connected to the end subscriber. Difference from answered: the call may be answered, but without connecting to the end subscriber (for example, the call was accepted by the queue, but nobody was able to accept it, then the call is answered, but bridged)
bridged_duration	long	yes	Total duration of the bridged calls, in seconds
busy	long	yes	Quantity of calls declined with "busy" signal
duration	long	yes	Total duration of the answered calls, in seconds
failed	long	yes	Calls declined for other reasons (not busy, rejected, or not answered)
not answered	long	yes	Quantity of calls that were not answered
rejected	long	yes	Quantity of calls declined by the callee
total	long	yes	Total quantity of calls
answered elsewhere	long	yes	The call was not answered by the recipient, but was answered by someone else (during simultaneous calling of internal numbers through the queue or simultaneous transfer ("simple transfer") to several numbers at once);
diverted	long	yes	The call was transferred on the receiving device

Example

Get the summary data for the first 10 days of November 2019:

{
  "in": {
    "busy": 0,
    "bridged_duration": 6142,
    "answered": 15,
    "not answered": 5,
    "rejected": 0,
    "failed": 8,
    "bridged": 59,
    "duration": 6386,
    "total": 87
  },
    "out": {
    "busy": 0,
    "bridged_duration": 958,
    "answered": 0,
    "not answered": 37,
    "rejected": 0,
    "failed": 22,
    "bridged": 87,
    "duration": 958,
    "total": 146
  }
}

"Client" Section Resources

GET /client/{client_id}/calls/stats/

GET /client/{client_id}/cdr/stats/

URL Options

Name	Type

Name	Type
client_id	string

Request Options

Name	Type

Name	Type
start_datetime	string
end_datetime	string
extension_id	Array[integer]

Response Fields

Name	Type	Mandatory	Description

Name	Type	Mandatory	Description
in	call_stat/cdr_stat	no	Summary data on incoming calls
out	call_stat/cdr_stat	no	Summary data on outgoing calls

Resource cdr_stat

Имя	Тип

Имя	Тип
answered	long
bridged	long
bridged_duration	long
busy	long
duration	long
failed	long
not answered	long
rejected	long
total	long
diverted	long
answered elsewhere	long

Resource call_stat

Name	Type

Name	Type
answered	long
bridged	long
bridged_duration	long
busy	long
duration	long
failed	long
not answered	long
rejected	long
total	long

REST API Client Documentation

Call Statistics (/calls/stats/, /cdr/stats/)

Analytics

Description of Data Structures

Example

"Client" Section Resources

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