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agent_announce_sound | long | no | 0 | Sound that will be played to the queue agent when answering to the caller |
agent_hangup_action | string | no | | Can be either 'transfer' or 'quality_rate' |
agent_hangup_transfer_dst | string | no | | After the end of the conversation, if the agent hangs up first, the call will be forwarded to the number specified in agent_hangup_transfer_dst. Only works when agent_hangup_action = 'transfer' |
agent_report_wait_time | boolean | no | true | Queue agent when answering the caller, will be told the response time in seconds for the answer by the caller |
announce_frequency | long | no | 0 | The sound frequency announce_sound in seconds |
announce_sound | long | no | 0 | The sound played at a specified time interval at the time the caller is waiting for an answer. The playback frequency is set by the parameter announce_frequency |
append_to_cid_name_on_transfer | string | no | | When forwarding to the name of the caller, a forwarding flag from this queue will be added |
exit_key | string | no | | The button, when pressed exits the queue. Can be a digital button, as well as buttons * and # |
exit_transfer_dst | string | no | | If the caller pressed the button from exit_key, he will be forwarded to this number |
exit_with_no_av_agents | boolean | no | true | If this parameter is active, the call will not be queued if there are no agents in the queue |
max_wait_time | long | no | 0 | The maximum time the caller waits in the queue are in seconds. After this time, the queue is exited |
max_wait_time_with_no_agent | long | no | 0 | The maximum time the caller waits in the queue are in seconds. After this time, if there is no available agent in the queue, the queue is exited |
no_agent_timeout_transfer_dst | string | no | | If the caller left after expires max_wait_time_with_no_agent, he will be forwarded to this number |
position_announce_frequency | long | no | 0 | The frequency of announcement of the caller position in the queue in relation to others waiting for an answer. Not used, unless specified, cannot be less than 1 second |
quality_rate_finish_sound | long | no | 0 | The sound that will be played after the selected rating. Works only if agent_hangup_action = 'quality_rate' |
quality_rate_max | long | no | 0 | The maximum rating that can be specified. Works only if agent_hangup_action= 'quality_rate' |
quality_rate_sound | long | no | 0 | If the queue agent hangs up first after the end of the conversation, a sound will be played to the caller, followed by waiting for the evaluation. Works only if agent_hangup_action= 'quality_rate' |
record_enabled | boolean | no | true | Enables the conversation recording in the queue |
skip_busy_agents | boolean | no | true | The queue will try not to call agents engaged in a conversation not from this queue |
sound | long | no | 0 | The main sound that will be heard by callers in the queue. Needs to specify id of the resource sound |
sound_type | string | no | music | The main type of the sound can be set to music or ring. If set to ring then the caller hears normal beeps, while the passed parameter sound is ignored, and the already set sound is reset to null. If the parameter is set to music then the sound specified in the sound parameter will be played |
start_sound | long | no | 0 | The sound played to the caller when he is queued. Played until the agents are called |
strategy | string | no | "round-robin" | The strategy for calling queue agents. For details, see Queue Strategies |
tier_rule_wait_multiply_level | boolean | no | true | If the parameter is set to true, the time tier_rule_wait_second is multiplied by the agent level |
tier_rule_wait_second | long | no | 0 | Time in seconds from the start of a call to the queue, after which the next level agents are called. If the parameter tier_rule_wait_multiply_levelis is set to true then the specified time is multiplied by the agent level in the queue. If the parameter tier_rule_wait_multiply_level is set to false, then after the time indicated agents at all levels above the minimum are available for the call in accordance with the line strategy |
tier_rules_apply | boolean | no | true | Whether the use of parameters are required tier_rule_wait_second and tier_rule_wait_multiply_level |
timeout_transfer_dst | string | no | | If the caller left after the max_wait_time, he will be forwarded to this number |
try_same_agent_time | long | no | 0 | The system will try to connect a specific caller with a specific queue agent, if this agent has already answered to this caller before. If the connection fails or the caller has not communicated with anyone before, the call will follow the dialing queue strategy. The value is in seconds from 1 to 2592000 |
vm_attach_file | boolean | no | true | In addition to the notification of the incoming voicemail, the voicemail recording itself will be sent |
vm_enabled | boolean | no | true | Enable/disable the voicemail in the queue |
vm_greeting | long | no | 0 | Звук, который будет проигран перед включением голосовой почты The sound that will be played before the voicemail is started |
vm_mailto | string | no | | The mailbox address to which the voicemail notification will be sent |
disable_answer | boolean | no | false | By default, the queue answers a call. In case disable_answer=true the queue will just ring with early media. In that case maximum time a call can be held in a queue while waiting for an agent answer is 5 minutes |
hide_in_caller_id_number | string | no | null | Hiding caller_id_number for incoming calls to agents |
hide_in_caller_id_name | string | no | null | Hiding caller_id_name for incoming calls to agents |