Per extension scheduler stats (/task_scheduler/stats/)

Can be used to build a report on employees after an outbound active calling campaign

Description of data structures

Name

Type

Description

Name

Type

Description

duration

integer

Duration of the conversation

success_less_duration_standard_count

integer

The number of calls where the duration of the conversation is greater than the standard (duration_standard) passed in the request

success_more_duration_standard_count

integer

The number of calls where the duration of the conversation is less than the standard (duration_standard) passed in the request

busy_count

integer

The number of calls with the result busy

answered_count

integer

The number of calls with the result answered

not_answered_count

integer

The number of calls with the result not_answered

failed_count

integer

The number of calls with the result failed

rejected_count

integer

The number of calls with the result rejected

answered_elsewhere_count

integer

The number of calls with the result answered_elsewhere

diverted_count

integer

The number of calls with the result diverted

 

Resources of the "Client" section

GET /client/{client_id}/task_scheduler/{scheduler_id}/stats/per_extension/

Get stats

Parameters URL

Name

Type

Name

Type

client_id

string

scheduler_id

string

Query Parameters

Name

Type

Name

Type

duration_standard

integer

Response

Name

Type

Name

Type

duration

integer

success_less_duration_standard_count

integer

success_more_duration_standard_count

integer

busy_count 

integer

answered_count 

integer

not_answered_count 

integer

failed_count

integer

rejected_count

integer

answered_elsewhere_count

integer

diverted_count

integer