Call Data Record (/cdr/)

ani_number 

string 

no 

Number from the list of incoming client numbers 

application 

string 

no 

Application describing the call type. May have value callcenter, callback, intercept, or null 

call_uuid 

string 

no 

Unique call identifier 

calls_hangup_disposition 

string 

no 

It is used to determine the call disconnection initiator, depending on the call components. The values are described in the field hangup_disposition 

calls_result 

string 

no 

The call result depending on its components. Possible values are described in the field result 

client_owner_id 

integer 

no 

Identifier of the client 

dest_domain 

string 

no 

Callee domain for calls with direction out or transfer 

dest_number 

string 

no 

Callee number for calls with direction out or transfer (option flow) 

did_domain 

string 

no 

External number domain (DID – Direct Inward Dialing), which the call entered to 

did_number 

string 

no 

External number (DID – Direct Inward Dialing), which the call entered to 

duration 

integer 

no 

Call duration 

ext_number_reg 

string 

no 

The external number of the extension number if the extension number has an external number registration. Otherwise, the field has the value null 

extension_group_owner_id 

integer 

no 

Identifier of the extension number group. May be null if the extension number was not a member of any group at the time of the call 

extension_id 

integer 

no 

Identifier of the extension number 

extension_name 

string 

no 

Name of the extension number 

extension_type 

string 

no 

Type of the extension number 

flow 

string 

no 

Call direction. May take the value in, out or transfer 

from_domain 

string 

no 

Caller domain 

from_screen_name 

string 

no 

Caller name 

from_username 

string 

no 

Caller number 

hangup_cause 

string 

no 

Reason of the call end (field may be ignored, it is used for backward compatibility) 

hangup_disposition 

string 

no 

Used to determine the disconnection initiator: 

• callee_bye – the callee hung up;

• caller_bye – the caller hung up;

• caller_cancel – the caller refused to wait for an answer;

• callee_refuse – the callee refused to answer (was busy, there was no registration, etc.);

• internal_cancel – the call was terminated by the server (usually due to call timeout or if the call was answered by another extension number);

• '' (empty) – failed to determine 

hangup_time_gmt 

string 

no 

Call end UTC time 

init_time_gmt 

string 

no 

Call start UTC time 

record_file_size 

integer 

no 

Size of call record file, in bytes Is null if no record was made 

record_uuid 

string 

no 

Identifier of the conversation record. Is null if no record was made 

result 

string 

no 

Call result. May take the following values: 

• busy – the number is busy 

• answered – the call was answered 

• not answered – the call was not answered 

• answered elsewhere – the call was not answered by the callee, but by somebody else (when simultaneously calling extension numbers through the queue or by simultaneous transfer ("simple transfer") to several numbers at once 

• rejected – the call was rejected by the callee 

• failed – any other call errors occurred 

• voicemail – the call was transferred to voice mail 

source_domain 

string 

no 

Call origin domain for calls with direction in (option flow) 

source_number 

string 

no 

Call origin number for calls with direction in (option flow) 

start_time_gmt 

string 

no 

UTC time when the call was answered. May be null if the call was not answered 

to_domain 

string 

no 

Callee domain 

to_username 

string 

no 

Callee number 

bundle_info

string

нет

info about Multiple Extension Numbers for One Employee .

read: bundle_info

transfer_reason

string 

no 

mnemo representation of transfer reason
read: transfer_reason

remote_call_sign

string

no

mnemo representation of external call
read: remote_call_sign

client_id 

string 

start_datetime 

string 

from_username 

array [string] 

to_username 

array [string] 

flow 

array [string('in', 'out', 'transfer')] 

order 

string 

extension_id 

array [integer] 

end_datetime 

string 

extension_type 

array [string] 

per_page 

integer 

end_duration 

integer 

start_duration 

integer 

page 

integer 

cdr 

array [cdr_response] 

order 

string 

page 

long 

per_page 

long 

ani_number 

string 

application 

string 

call_uuid 

string 

calls_hangup_disposition 

string 

calls_result 

string 

client_owner_id 

long 

dest_domain 

string 

dest_number 

string 

did_domain 

string 

did_number 

string 

duration 

long 

ext_number_reg 

string 

extension_group_owner_id 

long 

extension_id 

long 

extension_name 

string 

extension_type 

string 

flow 

string 

from_domain 

string 

from_screen_name 

string 

from_username 

string 

hangup_cause 

string 

hangup_disposition 

string 

hangup_time_gmt 

string 

init_time_gmt 

string 

record_file_size 

long 

record_uuid 

string 

result 

string 

source_domain 

string 

source_number 

string 

start_time_gmt 

string 

to_domain 

string 

to_username 

string 

transfer_reason

string 

ext_group_id 

string 

start_datetime 

string 

from_username 

array [string] 

to_username 

array [string] 

flow 

array [string('in', 'out', 'transfer')] 

order 

string 

extension_id 

array [integer] 

end_datetime 

string 

extension_type 

array [string] 

per_page 

integer 

end_duration 

integer 

start_duration 

integer 

page 

integer 

cdr 

array [cdr_response] 

order 

string 

page 

long 

per_page 

long 

ani_number 

string 

application 

string 

call_uuid 

string 

calls_hangup_disposition 

string 

calls_result 

string 

client_owner_id 

long 

dest_domain 

string 

dest_number 

string 

did_domain 

string 

did_number 

string 

duration 

long 

ext_number_reg 

string 

extension_group_owner_id 

long 

extension_id 

long 

extension_name 

string 

extension_type 

string 

flow 

string 

from_domain 

string 

from_screen_name 

string 

from_username 

string 

hangup_cause 

string 

hangup_disposition 

string 

hangup_time_gmt 

string 

init_time_gmt 

string 

record_file_size 

long 

record_uuid 

string 

result 

string 

source_domain 

string 

source_number 

string 

start_time_gmt 

string 

to_domain 

string 

to_username 

string 

transfer_reason

string 

extension_id 

string 

start_datetime 

string 

from_username 

array [string] 

to_username 

array [string] 

page 

integer 

flow 

array [string('in', 'out', 'transfer')] 

order 

string 

per_page 

integer 

end_duration 

integer 

start_duration 

integer 

end_datetime 

string 

cdr 

array [cdr_response] 

order 

string 

page 

long 

per_page 

long 

ani_number 

string 

application 

string 

call_uuid 

string 

calls_hangup_disposition 

string 

calls_result 

string 

client_owner_id 

long 

dest_domain 

string 

dest_number 

string 

did_domain 

string 

did_number 

string 

duration 

long 

ext_number_reg 

string 

extension_group_owner_id 

long 

extension_id 

long 

extension_name 

string 

extension_type 

string 

flow 

string 

from_domain 

string 

from_screen_name 

string 

from_username 

string 

hangup_cause 

string 

hangup_disposition 

string 

hangup_time_gmt 

string 

init_time_gmt 

string 

record_file_size 

long 

record_uuid 

string 

result 

string 

source_domain 

string 

source_number 

string 

start_time_gmt 

string 

to_domain 

string 

to_username 

string 

transfer_reason

string