Call Statistics (/calls/stats/)

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Description of Data Structures

Resource call_stat

Resource call_stat

Name	Type	Mandatory	Description
answered	long	yes	Quantity of answered calls
bridged	long	yes	Calls connected to the end subscriber. Difference from answered: the call may be answered, but without connecting to the end subscriber (for example, the call was accepted by the queue, but nobody was able to accept it, then the call is answered, but bridged)
bridged_duration	long	yes	Total duration of the bridged calls, in seconds
busy	long	yes	Quantity of calls declined with "busy" signal
duration	long	yes	Total duration of the answered calls, in seconds
failed	long	yes	Calls declined for other reasons (not busy, rejected, or not answered)
not answered	long	yes	Quantity of calls that were not answered
rejected	long	yes	Quantity of calls declined by the callee
total	long	yes	Total quantity of calls

Example

Get summary data for the first 10 days of November 2019:

System response:

{
  "in": {
    "busy": 0,
    "bridged_duration": 6142,
    "answered": 15,
    "not answered": 5,
    "rejected": 0,
    "failed": 8,
    "bridged": 59,
    "duration": 6386,
    "total": 87
  },
    "out": {
    "busy": 0,
    "bridged_duration": 958,
    "answered": 0,
    "not answered": 37,
    "rejected": 0,
    "failed": 22,
    "bridged": 87,
    "duration": 958,
    "total": 146
  }
}

"Client" Section Resources

GET /client/{client_id}/calls/stats/

GET /client/{client_id}/calls/stats/

URL Options

Name	Type
client_id	string

Request Options

Name	Type
start_datetime	string
end_datetime	string
extension_id	Array[integer]

Response Fields

Name	Type	Mandatory	Description
in	call_stat	no	Summary data on incoming calls
out	call_stat	no	Summary data on outgoing calls

Resource call_stat

Name	Type
answered	long
bridged	long
bridged_duration	long
busy	long
duration	long
failed	long
not answered	long
rejected	long
total	long