Skip to end of metadata
Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Version History

« Previous Version 3 Next »

Client(some organization) can have extensions with type='phone'. Thees extensions are:

  1. Some device (phone/softphone etc) that can receive incoming call and do outgoing calls (SIP account in other words)

  2. (optional) Employee who assigned to this extension

For example here is 3 extension: 101,102,103 have SIP account and assigned employee, 104 is just a SIP account:

Also client can have different queues (callcenters). For example here is 2 queues:

If employee wants to be a part of callcenter it should create an “agent“. Every employee (extension) may have few agents. All this agents introduce specific employee. For example here we have created 3 agent for Talal employee:

and one for Hamid and Dmitri

Assume

  1. BMW Queue should contain Talal and Hamid

  2. BMW Queue should contain Talal and Dmitri

  3. Talal wants to have different agents for different queues

  • No labels