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To enable the PBX user to connect the integration via the external system widget, you are required to create an application of the public type with the call api access level, specify the Redirect URL, allow the application to access the system, and authorize the application. In order not to re-request access to the user account, you may create a permanent trusted application (of the trusted type, it is also automatically created with the call api access level). See the full description is available using the link: "
For integration purposes, it is required to define the extension numbers that are ordinary extension numbers and the extension numbers that service ones (voice menu and queue). This data may be retrieved, for example, by requesting it with the resource:
get /client/{client_id}/extension/ (the
The PBX prefix and the extension number length may be found using the resource:
get /client/{client_id}/client/ (the
The user extension number with the PBX prefix has format of a regular expression (regex): [0-9]{3,6}*[0-9]{2,4}
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You can find more detailed documentation on the extension number events in the page "