User's Manual
This section provides various instructions for PBX users.
_______________
Hotkeys
| Table of Contents |
|---|
Call transfer (handover) during a conversation
#1NUMBER_FOR_TRANSFER — “blind transfer”. Transfer the interlocutor to the extension number NUMBER_FOR_TRANSFER
...
The call can also be transferred to any external numbers, for example, to mobile or PSTN numbers.
Soft hold - ## (toggle on\off)
Start recording
*1 — enable the recording if it does not start automatically.
If you want to enable the recording on an extension number but an automatic recording has not been configured, you can do this from the telephone keypad by dialing *1.
Call park
#2 — Park the call. In order to send the answered call to the "parking", dial #2 on the telephone keypad. The system will report the number of the call in the "parking" (this number can be used when removing a call from the parking, if there are several).
...
*245NUMBER_CALL_IN THE PARKING — remove the call under the number from the parking NUMBER_CALL_IN THE PARKING. For example, dialing *2453 will unpark a call with parking number 3.
Pickup call/whispering/eavesdropping a call from another extension number
Consider the following example: There are two secretaries in an office. Each has a telephone with its own extension number connected to the PBX. Their extensions belong to the same client group. Let's say one of the secretaries is not in the office right now and her phone rings. The PBX allows another secretary to answer a call on a colleague's phone.
...
For listening(eavesdropping) and prompting(whispering) features need to set up the call control groups within which these actions are possible.
Incoming call rules
*74NUMBER – To enable / disable the incoming call rule. NUMBER - is the control code Incoming Call Rules (/incom_rule/) (Description of data structures - Control_code)
Queue agents
*96 — log in as a queue agent.
...
If you are logged in as a queue agent, you can log out by dialing *98 from the telephone keypad on your extension number. The agent connected to the extension from which you dialed *98 will be disconnected from the system. If this device has multiple queues, you can dial *98QUEUE_NUMBER to exit only from that queue.
Conference organization by using a regular telephone
*20 — connect to the first call, turn the call into conference mode
...
You can create a new conference room by dialing *8 and your short extension number.
Connecting to a conference
Users can join the conference by dialing *8 and the number of the extension who created the conference.
Conference management
To control a temporary (*8YOUR_NUMBER) or permanent conference (extension of conference type), the following commands are available:
*8NUMBER – invite a participant to the conference.
...
*90— turn on the microphones of all participants, except for the conference moderators. The command is available only to conference moderators.
*92— turn on lock the conference for new participants
*93— turn offlock the conference for new participants
*94— turn off the participant announcement
*95— turn on the participant announcement
The moderator of the conference created by *8extension_number is its creator, the moderator of the extension "conference" type is the one who entered the moderator's PIN, if it is given.
Checking voice quality
*51 — sound check (music).
...
*53 — sound check (tone).
Play a tone signal.
| Anchor | ||||
|---|---|---|---|---|
|
A convenient way to share the same physical device with different employees (for example, 3 workplaces and 10 employees working in shifts). Extension groups for substitution can be set through the API resource for groups, the pin code for substitution through the property of the telephone terminal "replace_pin"
...