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*96 and “Talal for BMW Queue” and “Talal for Audi Queue“ will start to receive call calls from BMW and Audi queue
*96200 and only “Talal for BMW Queue” will receive calls from BMW queue
*96201 and only “Talal for Audi Queue” will receive calls from Audi queue
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Agent reports will be done for agents, so for Talal there will be report for Talal “Talal for BMW Queue” and “Talal for Audi Queue“ agent. Off course Talal may use one agent (“Talal” agent) for both queues and then get one agent report for both queues.
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Extension 104 in this example is redundant: just for demonstration SIP account and employee difference. It is possible to have 3 extensions (employees) 101,102,103 and only 2 real SIP devices (for example 101 and 102)