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Ilya Titaev

Ilya Titaev

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Processing dial-out within its [SubCallID]

This subsection specifies the order of event analysis, failure to follow which may lead to incorrect integration behavior.

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  • Status=CANCEL - canceled by the caller,

  • CallStatus=BUSY - the called number is busy. There may be other outcomes. Such calls should under no circumstances be logged as successful in the CRM.

Logic

  1. If the CalledNumber of the dial-out event EQUALS an extension of this PBX, such calls are by default ignored (as local calls).

  2. If the CalledNumber of the dial-out event is NOT equal to an extension of this PBX, then such calls are ALWAYS processed by the integration and logged in the CRM.

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