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At the IVR extension, the first action is to send a Call Interactive request to search for an entity corresponding to the caller's number and the responsible manager, in order to return to the PBX the extension number of the responsible manager (in the Setvar action variable), so that the PBX, bypassing the voice greeting, sends the call to this responsible manager (by the IVR rule "Transfer to number in variable").
If the extension cannot accept the call and there are no forwarding rules on the extension, it is recommended not to make the "Transfer to number in variable" rule final.
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